Act and interact with our agile service platforms.
iKanbi holds a leading position in the world of Customer Contact Centres.
Our 25 years of research, experience and continuous reflection mean we act and interact efficiently with your customers, using cloud branding to turn your brand into a universe of values, products and services that is accessible around the clock.
Since 2011, we have been differentiating ourselves from our competitors by offering an effective customer service to our users.We chose iKanbi because its teams proved themselves to be capable of reactivity and especially of providing the quickest and most intelligent answer to our users. Whatever is happening on our end or theirs, measures are always taken very quickly and scripts are re-adapted to handle any type of situation... We also like the communication which takes place between our respective teams. It is nice to see that we are working together, and not each in his corner.
Frédéric Poyer General Director Monizze
We have been cooperating since April 2014, and have had many positive experiences. It feels as if T-Group has become a fully-fledged department of BMW Brussels. Communication is transparent, understanding is constructive, and we value the company’s internal follow-up of the assignments they carry out for us. Their questions and comments are proactive, discussions are open, and their team is widely available, which results in an uninterrupted service. As a result, we want to go further still with Ikanbi.
Ludwig Devadder, BMW Brussels
A collaboration since 2010 and a quality customer service meeting the needs of Ethias.Through this partnership, Ethias has found a way to improve the satisfaction of its customers facing emergency situations; a positive customer experience is oneof Ethias’ priorities. Systematic exchanges between our two companies, continuous optimization of the procedures and taking into account the remarks of the employees enabled iKanbi to provide Ethias with qualitative handling of customer contacts and, above all, to respond optimally to their various needs.An excellent collaboration based both on trust and real complementarity. Ludwig Vrijens Manager Ethias Assistance
Here is how we use our best efforts to satisfy your customers, at every step of the purchase process:
iKanbi means 5 service and back office management platforms, more than a thousand customer management experts in 3 countries, on 2 continents, working to ensure the development and growth of your brand, 24/7.
iKanbi also stands for adaptability, flexibility and a multifaceted approach; it is able to apply cloud branding across your customer relations management. IKANBI is a division of the TARGET GROUP holding, active for more than 25 years in the field of remote customer relationship management. TARGET GROUP generates a turnover of more than 27 million euros.
At iKanbi, we consider diversity as an asset: right now, we are a community of more than a thousand employees of different ages, nationalities, languages and cultures. And we are continuously looking for new talent.