iKanbi means 5 service and back office management platforms, more than a thousand customer management experts in 4 countries, on 2 continents, working to ensure the development and growth of your brand, 24/7.
iKanbi also stands for adaptability, flexibility and a multifaceted approach; it is able to apply cloud branding across your customer relations management.
IKANBI is a division of the iKanbi Group holding, active for more than 28 years in the field of remote customer relationship management. iKanbi Group has a turnover of more than 33 million euros.
Careful attention, innovation, flexibility and agility are written into our genes.
These are the keystones of our strategic approach. They allow us to understand your brand in all its dimensions, and to express all facets, across all channels, in the context of your customers. For their greatest satisfaction.
A new breed of agile service platform, iKanbi broadens the horizon of your opportunities.
We have helped companies with their projects for over 25 years, and we profoundly believe that a satisfied customer is your best form of publicity. That is why your customers are always our key consideration: we take the time to anticipate their real needs and to give them access to your universe, your products and your services at any given time.
We continuously aim to transform each transaction, each service and support procedure into a unique experience; we adopt a more coherent terminology, in line with our values, our European projects and your ever-changing markets. We offer you an even larger range of services, so as to allow your company to change with the times, without ever losing your way.
Whether it is in English, Dutch, French, German, Italian or Spanish, iKanbi* opens up a world of infinite possibilities.
*iKanbi, the name is derived from the Zulu word for « Solution ».
Solution ➔ Ikhambi ➔ iKanbi
iKanbi builds on its human, technological, geographic, creative and environmental competencies to improve your customers’ experience, whatever their requirements or the sector you are in.
iKanbi is, first and foremost, a structure established more than 25 years ago on a wide range of competence centres: retail, medical, health, tourism & leisure, banking and insurance, transport, energy, telecommunications, industries, SMEs & SMIs.