hello

Act and interact with our agile service platforms.

iKanbi holds a leading position in the world of Customer Contact Centres.

Our 25 years of research, experience and continuous reflection mean we act and interact efficiently with your customers, using cloud branding to turn your brand into a universe of values, products and services that is accessible around the clock.

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  • BMW

    We have been cooperating since April 2014, and have had many positive experiences. It feels as if T-Group has become a fully-fledged department of BMW Brussels. Communication is transparent, understanding is constructive, and we value the company’s internal follow-up of the assignments they carry out for us. Their questions and comments are proactive, discussions are open, and their team is widely available, which results in an uninterrupted service. As a result, we want to go further still with Ikanbi.

    Ludwig Devadder,
    BMW Brussels

  • Monizze

    Since 2011, we have been differentiating ourselves from our competitors by offering an effective customer service to our users.We chose iKanbi because its teams proved themselves to be capable of reactivity and especially of providing the quickest and most intelligent answer to our users. Whatever is happening on our end or theirs, measures are always taken very quickly and scripts are re-adapted to handle any type of situation… We also like the communication which takes place between our respective teams. It is nice to see that we are working together, and not each in his corner.

    Frédéric Poyer
    General Director Monizze

  • Ethias

    A collaboration since 2010 and a quality customer service meeting the needs of Ethias.Through this partnership, Ethias has found a way to improve the satisfaction of its customers facing emergency situations; a positive customer experience is oneof Ethias’ priorities. Systematic exchanges between our two companies, continuous optimization of the procedures and taking into account the remarks of the employees enabled iKanbi to provide Ethias with qualitative handling of customer contacts and, above all, to respond optimally to their various needs.An excellent collaboration based both on trust and real complementarity.

    Ludwig Vrijens Manager
    Ethias Assistance

Our solutions

Here is how we use our best efforts to satisfy your customers, at every step of the purchase process:

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UNDERSTAND
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DESIRE
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EXPLORE
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SELECT
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PURCHASE
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USE
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SHARE
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RETAIN
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Our communication
channels

Mail
Web
Mobile
Shop
Phone

UNDERSTAND

How do we help you to understand your customer relation?

Our objective: make you UNDERSTAND, TO GUIDE you in your thinking.

  • audit & consulting
  • strategic development

WISH

How do we interact in order to help your client/ customer?

 Our objective: TO STIMULATE your customer..

Which resources will we make available to you?

  • outbound campaign
  • database qualification
  • lead generation
  • campaign follow-up
  • market studies
  • e-mail campaign
  • SMS campaign
  • internet promotion

EXPLORE

How do we interact in order to help your client / customer?

 Our objective: TO INFORM your customer.

Which resources will we make available to you?

  • mail follow-up
  • information line
  • digital channels
  • digital customer relations:
  • click to chat
  • click to call
  • click to video
  • social media monitoring
  • social media management

SELECT

How do we interact in order to support your client/ customer?

 Our objective: REASSURE your customer.

Which resources will we make available to you? borne digitale

  • digital channels
  • customer service
  • outbound campaign
  • appointment scheduling

PURCHASE

How do we interact in order to help your client/ customer?

 Our objective: TO CONVINCE your customer.

Which resources will we make available to you?

  • digital customer relations
  • sales

USE

How do we interact in order to help your client/ customer?

 Our objective: TO HELP/ SUPPORT your customer.

Which resources will we make available to you :

  • customer care
  • order intake and follow-up
  • SAV
  • technical support
  • debt collection
  • complaints procedure
  • file processing
  • helpdesk
  • crisis management
  • product recall
  • telephone hotline
  • calendaring
  • customer retention
  • dispatching
  • customer service
  • dispatching
  • planning

SHARE

How do we interact in order to help your client/ customer?

 Our objective: TO LISTEN to your customer.

Which resources will we make available to you?

  • social media monitoring
  • social media management

RETAIN

How do we interact in order to help your client/ customer?

 Our objective: TO BUILD CUSTOMER LOYALTY.

Which resources will we make available to you?

  • cross& up selling
  • satisfaction surveying
  • churn campaign
  • promotional campaigns
  • dissatisfaction management
  • welcome call

iKanbi

our group
our team

iKanbi means 5 service and back office management platforms, more than a thousand customer management experts in 3 countries, on 2 continents, working to ensure the development and growth of your brand, 24/7.

iKanbi also stands for adaptability, flexibility and a multifaceted approach; it is able to apply cloud branding across your customer relations management.  IKANBI is a division of the TARGET GROUP holding, active for more than 25 years in the field of remote customer relationship management. TARGET GROUP generates a turnover of more than 27 million euros.

Careful attention, innovation, flexibility and agility are written into our genes.

They are the cornerstones of our strategic approach on your behalf. They allow us to gain full insight into your brand, and to articulate all its aspects, on all channels, and in the context of your customers. To their full satisfaction.

A new breed of agile service platform, iKanbi broadens the horizon of your opportunities.

We have helped companies with their projects for over 25 years, and we profoundly believe that a satisfied customer is your best form of publicity. That is why your customers are always our key consideration: we take the time to anticipate their real needs and to give them access to your universe, your products and your services at any given time.

We continuously aim to transform each transaction, each service and support procedure into a unique experience; we adopt a more coherent terminology, in line with our values, our European projects and your ever-changing markets. We offer you an even larger range of services, so as to allow your company to change with the times, without ever losing your way.

Whether it is in English, Dutch, French, German, Italian or Spanish, iKanbi* opens up a world of infinite possibilities.

*iKanbi, the name is derived from the Zulu word for « Solution ».

Solution  ➔ Ikhambi ➔  iKanbi

iKanbi builds on its human, technological, geographic, creative and environmental competencies to improve your customers’ experience, whatever their requirements or the sector you are in.

iKanbi is, first and foremost, a structure established more than 25 years ago on a wide range of competence centres: retail, medical, health, tourism & leisure, banking and insurance, transport, energy, telecommunications, industries, SMEs & SMIs.

  • Belgium
  • Maroc
  • Albania
  • Daniel

    Coene

    President & Founder

  • An

    Meers

    General Manager iKanbi Belgium division "Care & Growth"

  • Etienne

    Carsetti

    General Manager iKanbi Belgium division "Dedicated"

  • Alain

    Marbehant

    Vice President & Financial

  • Mariano

    Delli

    CIO

  • Emilie

    Coene

    Marketing & Communication

  • Michel

    Royen

    Business Development Manager

  • Fabrice

    Gilson

    Site Manager

  • Eglantina

    Rexhmataj

    Site Manager

jobs

At iKanbi, we consider diversity as an asset: right now, we are a community of more than a thousand employees of different ages, nationalities, languages and cultures. And we are continuously looking for new talent.

Would you like to join our community?

Apply here

news

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  • Engagement at the heart of customer relations
    Engagement at the heart of customer relations
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    Community customer services, a priority for customer service centres
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  • Digitisation and its impact on customer service centres
    Digitisation and its impact on customer service centres
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