hello

What do we do?
Agile service platforms to act and interact.

iKanbi occupies a privileged place in the world of Customer Contact Centers.

25 years of research, experience and constant reflection allow it to act and interact effectively with your audience, in a cloud branding approach that makes your brand a world of values, products and services , accessible at every moment.

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  • BMW

    Our collaboration dates back to April 2014, and it is rich in positive experiences. iKanbi seems to have become a full-fledged department of BMW Brussels. If the communication is transparent and the agreement constructive, we also appreciate the internal follow-up that the company makes of the missions that we entrust to it. Proactive questions and remarks, open discussions, but also great team availability and important continuity of services. All this leads us to want to go further with Ikanbi.

    Ludwig Devadder
    BMW Brussels 

  • Monizze

    Since 2011, we have distinguished ourselves from our competitors by offering efficient customer service to our users. We have chosen iKanbi because its teams have proven to be responsive and above all to provide the fastest and most intelligent response to our users. . Whatever happens on our side or his, measures are always taken very quickly. We also like the communication between our respective teams. It is nice to see that we work together, not on our own.

    Frédéric Poyer
    CEO Monizze 

  • Ethias

    A collaboration since 2010 and a quality service meeting the needs of Ethias.
    Through this partnership, Ethias has found a way to improve the satisfaction of its customers faced with an emergency; this notion of satisfaction is one of Ethias’ priorities. The regular exchanges between our two companies, the continuous optimization of the procedures as well as the taking into account of the comments of the collaborators allowed to iKanbi to help us in the reception of calls and especially, to answer in an optimal way with the various needs of our customers.
    An excellent collaboration based on trust and real complementarity.

    Ludwig Vrijens
    Ethias Assistance Service Manager

Nos solutions

Voici comment nous mettons tout en œuvre pour satisfaire vos clients, à chaque moment de leur parcours d’achat :

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1
UNDERSTAND
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2
DESIRE
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3
EXPLORE
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4
SELECT
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PURCHASE
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USE
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SHARE
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RETAIN
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Our communication
channels

Mail
Web
Mobile
Shop
Phone

UNDERSTAND

Comment allons-nous vous aider à appréhender votre relation client ?

 Notre objectif : vous faire COMPRENDRE, vous ACCOMPAGNER dans votre réflexion.

  • audit & Consultante
  • développement stratégique

WISH

How do we interact in order to help your client/ customer?

 Our objective: TO STIMULATE your customer..

Which resources will we make available to you?

  • outbound campaign
  • database qualification
  • lead generation
  • campaign follow-up
  • market studies
  • e-mail campaign
  • SMS campaign
  • internet promotion

EXPLORE

How do we interact in order to help your client / customer?

 Our objective: TO INFORM your customer.

Which resources will we make available to you?

  • mail follow-up
  • information line
  • digital channels
  • digital customer relations:
  • click to chat
  • click to call
  • click to video
  • social media monitoring
  • social media management

SELECT

How do we interact in order to support your client/ customer?

 Our objective: REASSURE your customer.

Which resources will we make available to you? borne digitale

  • digital channels
  • customer service
  • outbound campaign
  • appointment scheduling

PURCHASE

How do we interact in order to help your client/ customer?

 Our objective: TO CONVINCE your customer.

Which resources will we make available to you?

  • digital customer relations
  • sales

USE

How do we interact in order to help your client/ customer?

 Our objective: TO HELP/ SUPPORT your customer.

Which resources will we make available to you :

  • customer care
  • order intake and follow-up
  • SAV
  • technical support
  • debt collection
  • complaints procedure
  • file processing
  • helpdesk
  • crisis management
  • product recall
  • telephone hotline
  • calendaring
  • customer retention
  • dispatching
  • customer service
  • dispatching
  • planning

SHARE

How do we interact in order to help your client/ customer?

 Our objective: TO LISTEN to your customer.

Which resources will we make available to you?

  • social media monitoring
  • social media management

RETAIN

How do we interact in order to help your client/ customer?

 Our objective: TO BUILD CUSTOMER LOYALTY.

Which resources will we make available to you?

  • cross& up selling
  • satisfaction surveying
  • churn campaign
  • promotional campaigns
  • dissatisfaction management
  • welcome call

iKanbi

our group
our team

iKanbi means 5 service and back office management platforms, more than a thousand customer management experts in 4 countries, on 2 continents, working to ensure the development and growth of your brand, 24/7.

iKanbi also stands for adaptability, flexibility and a multifaceted approach; it is able to apply cloud branding across your customer relations management.

IKANBI is a division of the iKanbi Group holding, active for more than 28 years in the field of remote customer relationship management. iKanbi Group has a turnover of more than 33 million euros.

Careful attention, innovation, flexibility and agility are written into our genes.

These are the keystones of our strategic approach. They allow us to understand your brand in all its dimensions, and to express all facets, across all channels, in the context of your customers. For their greatest satisfaction.

A new breed of agile service platform, iKanbi broadens the horizon of your opportunities.

We have helped companies with their projects for over 25 years, and we profoundly believe that a satisfied customer is your best form of publicity. That is why your customers are always our key consideration: we take the time to anticipate their real needs and to give them access to your universe, your products and your services at any given time.

We continuously aim to transform each transaction, each service and support procedure into a unique experience; we adopt a more coherent terminology, in line with our values, our European projects and your ever-changing markets. We offer you an even larger range of services, so as to allow your company to change with the times, without ever losing your way.

Whether it is in English, Dutch, French, German, Italian or Spanish, iKanbi* opens up a world of infinite possibilities.

*iKanbi, the name is derived from the Zulu word for « Solution ».

Solution  ➔ Ikhambi ➔  iKanbi

iKanbi builds on its human, technological, geographic, creative and environmental competencies to improve your customers’ experience, whatever their requirements or the sector you are in.

iKanbi is, first and foremost, a structure established more than 25 years ago on a wide range of competence centres: retail, medical, health, tourism & leisure, banking and insurance, transport, energy, telecommunications, industries, SMEs & SMIs.

  • Belgique
  • Maroc
  • Albanie
  • Daniel

    Coene

    President & Founder

  • An

    Meers

    General Manager iKanbi Belgium division "Care & Growth"

  • Etienne

    Carsetti

    General Manager iKanbi Belgium division "Dedicated"

  • Alain

    Marbehant

    Vice President & Financial

  • Emilie

    Coene

    Marketing & Communication

  • Michel

    Royen

    Business Development Manager

  • Fabrice

    Gilson

    Site Manager

  • Eglantina

    Rexhmataj

    Site Manager

jobs

At iKanbi, we see diversity as a strength: we now have a community of more than 1,000 people of different ages, nationalities, languages and cultures . And we are always looking for new talent. </ P>

Want to join our community? </ p>

Apply here

news

  • iKanbi is taking over the activities of Contact Center Harvest!
    iKanbi is taking over the activities of Contact Center Harvest!
    Read
  • Winning Customers in the automobile market
    Winning Customers in the automobile market
    Read
  • Engagement at the heart of customer relations
    Engagement at the heart of customer relations
    Read
  • Community customer services, a priority for customer service centres
    Community customer services, a priority for customer service centres
    Read
  • Digitisation and its impact on customer service centres
    Digitisation and its impact on customer service centres
    Read

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